Contact us
Questions about an order, a product, or a bulk purchase are answered directly by our team, typically within one business day.
Quick answers
- Where is my order?
- 2–5 business days in the US, 7–10 to Canada. Tracking is emailed when your order ships — please check your spam folder before writing.
- It arrived damaged, or never arrived
- We replace it free, with any kit of equal value. Send us your order number and we will take it from there.
- I would like to return something
- Returns are accepted within 30 days, unused and in original condition. Return shipping is the buyer's responsibility unless the item was faulty.
Send us a message
Other ways to reach us
Have a product idea?
Requests have their own home, where they are tracked rather than lost in an inbox.
Go to the WorkbenchElsewhere
We respond on social channels as well, though email is faster.
Lucullion · Austin, Texas · Shipping across the US and Canada