Private Gifting
Private Sender
You know where your gift is going, and you would prefer not to share where it came from. Send the item to us and we will check it, remove anything carrying your details, wrap it properly, and post it on under our name.
- 1 · Tell us about the gift What you are sending, and how you would like it presented.
- 2 · Recipient address Entered at checkout, as the delivery address.
- 3 · Send it to us We email an address and an order number once you have paid.
What happens next
From checkout to doorstep
1 · You pay
We email your order number, and the address to send the item to if you are shipping it yourself.
2 · It arrives with us
We open it, check it against your description, and photograph it for both our records and yours.
3 · We prepare it
Receipts, invoices, and old shipping labels are removed. The item is wrapped and your card is placed inside.
4 · It goes out
Posted from Lucullion in Austin, Texas. You receive tracking; the recipient receives a gift.
Allow around a week from end to end. Once your item reaches us, it usually goes back out within one to two business days.
Coverage
Every order includes coverage up to $250 against loss or damage while the item is in our care or in transit to the recipient. Higher coverage is available at cost: $6 to raise the ceiling to $500, or $12 to raise it to $1,000.
We are not able to accept items declared above $1,000 while this service is new. If you are sending something of higher value, write to us and we will tell you honestly whether we can help yet.
Coverage is limited to the lower of the value you declare or the ceiling you have purchased, and does not apply where a value has been misdeclared or where an item was inadequately packaged for its journey to us.
Size and weight
Parcels must be under 20 lb and no larger than 18 × 14 × 12 inches. A parcel arriving outside these limits will be returned at your cost, and the service fee is not refunded, so please check before sending.
Common questions
Before you send
Will they know it came from me?
Only if you tell them. The message card carries whatever name you choose, or none at all.
What if it arrives to us damaged?
We photograph the damage and contact you before taking any further action. We will not send a damaged item on as a gift.
Can I send more than one item?
Yes. Parcels arriving under the same order number are combined into a single gift.
Why do you need the value?
It sets the level we cover the item for while it is in our care, and it is what we declare to the carrier.